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How to Say What You Mean (Without Being an Arse About It)

Assertive communication isn't aggressive. It's honest, direct, and respectful. Here's how to do it.

Two people having an assertive conversation

There's a middle ground between swallowing your needs and steamrolling over others. It's called assertive communication, and it's a skill most of us were never taught.

The Three Communication Styles

Passive

"I'm fine with whatever." (You're not fine.) You avoid conflict, dismiss your needs, and build resentment.

Aggressive

"We're doing it my way." You get your needs met but damage relationships and others' wellbeing.

Assertive

"I need X, and I'd like to find a solution that works for both of us." You express needs clearly while respecting others.

Research shows assertive communication correlates with better mental health, stronger relationships, and lower stress.

Why Assertiveness Is Hard

  • You were taught your needs don't matter
  • You fear rejection or conflict
  • You don't know what you actually need
  • You confuse assertiveness with aggression

If boundary setting feels impossible, communication patterns might be the issue.

The Formula

Use this structure for difficult conversations:

"When [specific behaviour], I feel [emotion], because [reason]. I need [clear request]."

Example: "When you check your phone during our conversations, I feel dismissed, because it seems like I'm not important. I need your full attention when we talk."

Key Principles

Be Specific

"You're always on your phone" is vague and triggering. "You've checked your phone three times in this conversation" is specific and harder to argue with.

Own Your Feelings

"You make me angry" blames. "I feel angry when..." takes responsibility for your emotional response.

Make Clear Requests

"I need more help" is vague. "I need you to handle dinner on Tuesdays and Thursdays" is actionable.

Avoid "Always" and "Never"

These words invite defensiveness. They're also rarely accurate.

Handling Difficult Responses

If They Get Defensive

"I'm not attacking you. I'm trying to solve a problem together."

If They Dismiss Your Feelings

"My feelings are valid whether or not you agree with them."

If They Turn It Around

"I'm happy to discuss your concerns, but right now I need to address mine."

Our guide on arguing constructively covers more scenarios.

Body Language Matters

Your words say one thing, but your body communicates too:

  • Maintain eye contact (but don't stare)
  • Keep your posture open
  • Use a steady, calm voice
  • Match your facial expression to your message

Practice Scenarios

At Work

"I appreciate you thinking of me for this project. However, my current workload means I can't take it on without dropping something else. Can we discuss priorities?"

With Family

"I love you, and I won't discuss my relationship status. If you bring it up again, I'll end the call."

With Friends

"I value our friendship, and I'm not able to lend money again. I hope you understand."

The Discomfort Is Normal

If assertive communication feels uncomfortable, you're doing it right. Growth happens at the edge of comfort.

The discomfort of speaking up is temporary. The resentment from staying silent compounds.